LOGIN ASSISTANCE for www.leapsystems.com
Click on the appropriate topic to view the solution
Are you using the correct user name and password?
Your login name is usually your email address that you used at the time you created your account
Use the request password feature to have your password emailed to your email account. You must use the email address you submitted at the time you created your account
You are using the right user id and password
but you are still unable to access the site. After entering your user id
and password the web page disappears for a second and redirects right back to the login page.
This indicates cookies are blocked by your browser or security software: e.g.. firewall or popup blocker.
To Fix: You need to allow at least session or temporary cookies, persistent cookies and third party cookies are optional but are used to enhance your experience with the leapsystems.com web site.
Click the browser that you are currently using to display the
instructions on how to make the necessary changes:
Microsoft Internet Explorer or
Mozilla Firefox
More Info:
Internet Explorer Privacy settings - select "Tools", click "Internet Options" (shown below)
|
|
|
|
Firefox: Options : Privacy settings
|
From the Firefox toolbar click "Tools", Click "Options" |
|
The image on the left display the default settings for Mozilla Firefox. The default settings work correctly with this website. If you change the default settings you may need to add the leapsystems.com website to the exclusions list shown in the image below. |
|
Click "Exclusions" a new window opens, enter leapsystems.com then click "ALLOW". Click "CLOSE" at the bottom right of the window. |
A cookie is a small text file that is created by your browser at the request of a website that you visited. It is used to store data from the web server. It is commonly used for ecommerce and web sites that require a login.
This site uses 3 types of cookies;
1)Session or temporary cookie is required for this site to function correctly This is used for the web site login and shopping cart functions.
2)Persistent cookie (not required) is used to store your personal preferences or settings for this website. IE. This feature will retain your shopping cart items for 7 days.
3)3rd party or tracking cookies (not required) is used to determine which features and/or material you are utilizing on this website. We use this information to deliver content and features that users showed interest in. This is also assisting us in the redesigning of the web site to make it easier to navigate and provide a richer multimedia experience. The goal is to better serve you. No personal or private information is shared through the use of cookies on this web site.
You are able to see other pages on the website but receive an error after you click the "Login" button
This indicates cookies are being stripped of data by your firewall / security software.
You either have to turn off the offending feature or add the www.leapsystems.com to the exceptions or trusted site list for you security software.
Click on the firewall software you are using:
Computer Associates (CA) Personal Firewall
McAfee Personal Firewall,
Zone Alarm
CA Firewall
McAfee Firewall User Guides McAfee has many products select your product from the McAfee Guides website.
In general you are looking for: web browsing protection / trusted sites / privacy /cookies click Security Center - Internet and Network - Configure - Advanced
or
Security Center - under Common Task, click "Home" - click "Internet and Network" - click "Configure" - click "advanced" look for "web browsing protection"
or
Security Center - 'privacy service' tab - Click 'configure privacy service options' - Go to the 'cookies' tab In the bar provided type: leapsystems.com - Click 'add' - Close McAfee Security Center
Zone Alarm
Open Zone Alarm
From the menu click 'Privacy'
Go to the 'Site List' tab
In the list of sites find 'leapsystems.com'
Click on the red plus symbol in the cookie section
click 'allow'
Close Zone Alarm