Live Remote Assistance
 
  No representatives are currently available! Your request is automatically sent to the KB and sends and email alert to support. Support Hours are from 9 to 5 Eastern (Mon-Fri). You can get many of your software related issues documented in the KB

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The average time to resolve issues depends on your internet connection speed and the difficulty of the problem. Some common tasks with estimated time references:
        Level 1 support – basic issues                                                      22 minutes average

        Software Installations | Software license and data transfers    45 minutes average
        Level 2 support issues                                                                   45 minutes average
        Level 3 support issues                                                                   85 minutes average                        


Minimize your need for support: tips to keep your computer working efficiently:
 < Backup your computer / Perform virus and spyware scans / Install operating systems updates.

Approximately 20% of level 3 support calls are due to computer virus / spyware and malware.

<For more information on How It Works:

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session for more information.